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Palette Home

FAQ

Did you down­load the Palette Home app and do you have ques­ti­ons re­gar­ding the app or your sce­nes? Or have you purcha­sed one of the sub­scrip­ti­ons and are un­su­re about how to ac­cess or use the purcha­sed fea­tures?
This is exact­ly why we have put tog­e­ther the fol­lo­wing in­for­ma­ti­on, which may ans­wer your ques­ti­ons.
And if not, we look for­ward to hel­ping you per­so­nal­ly.

To sa­ve your de­signs, click on the disk icon in the plan­ning win­dow at the bot­tom right of the screen. In the sa­ve me­nu pro­vi­de the file wi­th a na­me fi­nal­ly sa­ve it wi­th the but­ton "Sa­ve As".

It is curr­ent­ly not pos­si­ble to print de­signs in Palette Home from mo­bi­le de­vices.

Prin­ting in the web / brow­ser ver­si­on is on­ly ac­ti­va­ted in paid ver­si­ons.

You can in­crease the num­ber of sa­ve slots in the An­droid and iOS app. De­pen­ding on which sub­scrip­ti­on you choo­se, you can un­lock 15 or 50 sa­ve slots. The­re is al­so a sub­scrip­ti­on to purcha­se sto­rage space and ac­cess to our Palette Cloud. Your de­signs are stored se­cu­re­ly in our Cloud and can be ac­ces­sed across dif­fe­rent mo­bi­le de­vices and across ope­ra­ting sys­tems.

 

Wi­th the brow­ser ver­si­on, the brow­ser ma­na­ges the sa­ved files its­elf. Your files can be de­le­ted, if the brow­ser cle­ans up old files or you ma­nu­al­ly clear the brow­ser cache. If you have ac­ti­va­ted in­creased se­cu­ri­ty set­tings in the brow­ser, which cau­se the brow­ser to clear the cache when you exit the pro­gram, it is pos­si­ble that your sa­ve files will be de­le­ted.

We al­so pro­vi­de Palette Home as a free app on the Goog­le Play and iOS App stores. Wi­th the­se ver­si­ons, your files are ma­na­ged by the app and are on­ly lost if the app is un­in­stal­led, or the app is re­set to the de­fault fac­to­ry set­tings.

You can al­so purcha­se ac­cess to our Palette Cloud wi­thin the apps via an in-app sub­scrip­ti­on. The sa­ved files can then be stored safe­ly in the cloud and ac­ces­sed across dif­fe­rent de­vices and plat­forms.

Wi­th the brow­ser ver­si­on, you should al­so make su­re that you are using the sa­me brow­ser and the sa­me pro­fi­le. Be­cau­se every brow­ser on­ly “sees” the files that have be­en crea­ted wi­th this brow­ser and wi­th the re­spec­ti­ve pro­fi­le.

This can have ma­ny dif­fe­rent re­asons:

On the one hand, it is pos­si­ble that the brow­ser is no lon­ger re­cei­ving en­ough me­mo­ry from the ope­ra­ting sys­tem. This can hap­pen if you have ma­ny brow­ser tabs ope­ned at the sa­me time, espe­ci­al­ly ma­ny tabs wi­th the web plan­ner. Falls Sie vie­le Tabs of­fen ha­ben, dann schlie­ßen Sie ei­ni­ge da­von.

On the other hand, lo­cal­ly cached files may be cor­rupt­ed or out of date.
The brow­ser cache is a kind of in­ter­me­dia­te sto­rage for In­ter­net pa­ges. When you vi­sit a web­site, parts of the web­site (e.g., images, CSS, or Ja­va­Script files) are sa­ved on the user's hard dri­ve.
If you co­me back to the sa­me web­site la­ter, you no lon­ger have to down­load all the parts of the pa­ge again. In­s­tead, the brow­ser can ac­cess the files in the cache and dis­play the pa­ge fas­ter.

To fix this er­ror, try forceful­ly rel­oa­ding the pa­ge. For ex­am­p­le, wi­th ctrl + F5.
If that does not help, you will have to clear the brow­ser cache. The down­si­de to this, is that any exis­ting sa­ve files will al­so be de­le­ted.
You can clear the cache, as fol­lows

Mi­cro­soft Edge:

  • Press the Ctrl + Shift + De­le­te keys
  • Make su­re the check­box Cached images and files is sel­ec­ted and then click the but­ton Clear now.

or:

  • Click on the ... sym­bol in the up­per right cor­ner
  • Sel­ect Set­tings
  • Sel­ect Pri­va­cy, search and ser­vices and then lo­ca­te Clear brow­sing da­ta. Click the but­ton Choo­se what to clear
  • Sel­ect an ap­pro­pria­te time ran­ge and make su­re the check­box Cached images and files is che­cked.
  • Then click the but­ton Clear now

Goog­le Chro­me:

  • Press the Ctrl + Shift + De­le­te keys
  • Sel­ect an ap­pro­pria­te time ran­ge from the cor­re­spon­ding drop-down but­ton.
  • Ac­ti­va­te the check­box Cached images and files and sel­ect the but­ton Clear da­ta.

or:

  • Click on the me­nu sym­bol next to the ad­dress bar (th­ree ho­ri­zon­tal bars)
  • Sel­ect Mo­re tools
  • Then cho­se Clear brow­sing da­ta...
  • Sel­ect an ap­pro­pria­te time ran­ge and make su­re the check­box Cached images and files is ac­ti­va­ted.
  • Click on the but­ton Clear da­ta

Mo­zil­la Fire­fox:

  • Press the Ctrl + Shift + De­le­te keys
  • In the pop-up win­dow sel­ect Cache and then click on OK.

or:

  • Click on the me­nu sym­bol next to the ad­dress bar (th­ree ho­ri­zon­tal bars)
  • Sel­ect Op­ti­ons and then Pri­va­cy & Se­cu­ri­ty and then scroll to Coo­kies and Site Da­ta
  • Click on Clear Da­ta and make su­re the check­box Cached Web Con­tent is sel­ec­ted.
  • Click the but­ton Clear

Ap­ple Sa­fa­ri:

  • Press the Cmd + Alt + E

or:

  • In the Sa­fa­ri me­nu, click Clear Histo­ry ...
  • Sel­ect an ap­pro­pria­te time ran­ge
  • Now sel­ect Clear Histo­ry

The la­ser me­a­su­re­ment func­tion is on­ly available on the An­droid and iOS plat­forms. It must al­so be purcha­sed via an in-app sub­scrip­ti­on.

  • Is the de­vice on our list of sup­port­ed de­vices? If not, we can­not gua­ran­tee that the de­vice is com­pa­ti­ble wi­th our app.
     
  • Make su­re that Blue­tooth is ac­ti­va­ted in the set­tings of the ope­ra­ting sys­tem. If you need to ac­ti­va­te Blue­tooth via the ope­ra­ting sys­tem, then clo­se and re­start the app.
     
  • Make su­re that you have al­so bought the re­le­vant sub­scrip­ti­on and that it is ac­ti­ve. If the sub­scrip­ti­on is no lon­ger ac­ti­ve, then the fea­tures ac­ti­va­ted via sub­scrip­ti­on will no lon­ger work eit­her.
     
  • Check that Blue­tooth is al­so ac­ti­va­ted on the la­ser me­a­su­re­ment de­vice and that the de­vice is al­so swit­ched on.
     
  • Make su­re that the la­ser me­a­su­ring de­vice is not pai­red wi­th an­o­ther app or wi­th an­o­ther end de­vice. So­me la­ser me­a­su­ring de­vices can on­ly be pai­red wi­th one end de­vice at a time.
     
  • Does the app have per­mis­si­on to use Blue­tooth? If not, you can find the per­mis­si­on set­tings he­re:

    An­droid: If the app does not have aut­ho­riza­ti­on for Blue­tooth / lo­ca­ti­on, long press the app icon then sel­ect "App in­foApp per­mis­si­ons"

    iOS: If the app does not have aut­ho­riza­ti­on for Blue­tooth, go in­to the iOS set­tings, scroll down to the Palette Home app and sel­ect Blue­tooth"

1. Do you have a va­lid sub­scrip­ti­on?

An­droid: You can find out whe­ther you have the sub­scrip­ti­on in the Play Store app:  “Play Store - My Pro­fi­le - Pay­ments and Sub­scrip­ti­ons”. Af­ter re­instal­ling the app, the sub­scrip­ti­on, if available, should be ac­ti­va­ted im­me­dia­te­ly af­ter laun­ching the app.

iOS: You can find out whe­ther you have the sub­scrip­ti­on in the iOS set­tings:  “Set­tings - My Ap­ple ID - Sub­scrip­ti­ons”. Af­ter re­instal­ling the app, the purcha­se may not be ac­ti­va­ted im­me­dia­te­ly. Wi­thin the app you will find a "Res­to­re purcha­ses" but­ton in the screen for the in-app purcha­ses.

2. Has the sub­scrip­ti­on be­en ac­ti­va­ted in the app?

You can tell whe­ther the sub­scrip­ti­on has be­en ac­ti­va­ted in the app, for ex­am­p­le, by che­cking whe­ther a tu­to­ri­al/help sec­tion is dis­play­ed in the screen for the in-app purcha­ses. This help sec­tion is on­ly dis­play­ed if you have a va­lid in-app sub­scrip­ti­on.

3. The sub­scrip­ti­on is still not ac­ti­va­ted cor­rect­ly?

Plea­se check whe­ther you are log­ged in­to the cor­rect ac­count in the re­spec­ti­ve store (Play Store, App Store).

iOS: You can al­so ve­ri­fy if you have the sub­scrip­ti­on in the iOS set­tings:  “Set­tings - My Ap­ple ID - Me­dia & Purcha­ses - View Ac­count - Sub­s­rip­ti­ons”

You can can­cel your sub­scrip­ti­on at any time:

An­droid: „Goog­le Play Store - My Pro­fi­le set­tings - Pay­ments and sub­scrip­ti­ons - Sub­scrip­ti­ons“

iOS: „Set­tings - My Ap­ple ID - Sub­s­rip­ti­ons“

The sub­scrip­ti­on should work on a ma­xi­mum of 10 de­vices wi­th the sa­me Ap­ple ID.

On iOS, it is pos­si­ble to use a se­pa­ra­te Ap­ple ID for each Ap­ple ser­vice (iCloud, App Store, etc.).

Af­ter log­ging in to a dif­fe­rent Ap­ple ID, the re­fe­rence to the in-app sub­scrip­ti­on in the App Store may be de­le­ted. Plea­se ve­ri­fy that the ID wi­th which the sub­scrip­ti­on was purcha­sed is the one you use to log in on the de­vice and in the App Store.

You can ve­ri­fy this on the start pa­ge of the app store, in your app store pro­fi­le set­tings.

Al­so you can check if you have the sub­scrip­ti­on in the iOS set­tings: “Set­tings - My Ap­ple ID - Me­dia & Purcha­ses - View Ac­count - Sub­s­rip­ti­ons”

An­droid:  Un­fort­u­na­te­ly, this is curr­ent­ly not pos­si­ble on An­droid.

iOS: „Set­tings - My Ap­ple ID - Sub­s­rip­ti­ons“ and then sel­ect a dif­fe­rent sub­scrip­ti­on.

The­re is a help func­tion in most of the screens. When you click on Help (the but­ton wi­th the ques­ti­on mark), a win­dow ap­pears that ex­plains the re­le­vant func­tions.

You can find a paid vi­deo tu­to­ri­al se­ries he­re:
https://www.pa­let­te-aca­de­my.com/pa­let­te-home/

Ho­we­ver, at the mo­ment the vi­de­os are on­ly in Ger­man.

Down­loa­ding or syn­chro­ni­zing sce­nes is on­ly pos­si­ble via the Palette Cloud. Ac­cess to the Palette Cloud can be purcha­sed via „Busi­ness sub­scrip­ti­on” packa­ge.

To do ac­cess the Palette Cloud af­ter suc­cessful­ly crea­ting an ac­count, sel­ect the sa­ve icon at the bot­tom right of the screen.

If you have cloud ac­cess cre­den­ti­als and you are log­ged in, a cloud icon will ap­pear at the top left in the ave me­nu

If you click on the cloud, you switch from lo­cal sto­rage, to the cloud sto­rage

All plan­ning sa­ved he­re can be used across plat­forms and de­vices.

To sa­ve your de­signs, click on the disk icon in the plan­ning win­dow at the bot­tom right of the screen. In the sa­ve me­nu pro­vi­de the file wi­th a na­me fi­nal­ly sa­ve it wi­th the but­ton "Sa­ve As".

It is curr­ent­ly not pos­si­ble to print de­signs in Palette Home from mo­bi­le de­vices.

Prin­ting in the web / brow­ser ver­si­on is on­ly ac­ti­va­ted in paid ver­si­ons.

You can in­crease the num­ber of sa­ve slots in the An­droid and iOS app. De­pen­ding on which sub­scrip­ti­on you choo­se, you can un­lock 15 or 50 sa­ve slots. The­re is al­so a sub­scrip­ti­on to purcha­se sto­rage space and ac­cess to our Palette Cloud. Your de­signs are stored se­cu­re­ly in our Cloud and can be ac­ces­sed across dif­fe­rent mo­bi­le de­vices and across ope­ra­ting sys­tems.

 

Wi­th the brow­ser ver­si­on, the brow­ser ma­na­ges the sa­ved files its­elf. Your files can be de­le­ted, if the brow­ser cle­ans up old files or you ma­nu­al­ly clear the brow­ser cache. If you have ac­ti­va­ted in­creased se­cu­ri­ty set­tings in the brow­ser, which cau­se the brow­ser to clear the cache when you exit the pro­gram, it is pos­si­ble that your sa­ve files will be de­le­ted.

We al­so pro­vi­de Palette Home as a free app on the Goog­le Play and iOS App stores. Wi­th the­se ver­si­ons, your files are ma­na­ged by the app and are on­ly lost if the app is un­in­stal­led, or the app is re­set to the de­fault fac­to­ry set­tings.

You can al­so purcha­se ac­cess to our Palette Cloud wi­thin the apps via an in-app sub­scrip­ti­on. The sa­ved files can then be stored safe­ly in the cloud and ac­ces­sed across dif­fe­rent de­vices and plat­forms.

Wi­th the brow­ser ver­si­on, you should al­so make su­re that you are using the sa­me brow­ser and the sa­me pro­fi­le. Be­cau­se every brow­ser on­ly “sees” the files that have be­en crea­ted wi­th this brow­ser and wi­th the re­spec­ti­ve pro­fi­le.

This can have ma­ny dif­fe­rent re­asons:

On the one hand, it is pos­si­ble that the brow­ser is no lon­ger re­cei­ving en­ough me­mo­ry from the ope­ra­ting sys­tem. This can hap­pen if you have ma­ny brow­ser tabs ope­ned at the sa­me time, espe­ci­al­ly ma­ny tabs wi­th the web plan­ner. Falls Sie vie­le Tabs of­fen ha­ben, dann schlie­ßen Sie ei­ni­ge da­von.

On the other hand, lo­cal­ly cached files may be cor­rupt­ed or out of date.
The brow­ser cache is a kind of in­ter­me­dia­te sto­rage for In­ter­net pa­ges. When you vi­sit a web­site, parts of the web­site (e.g., images, CSS, or Ja­va­Script files) are sa­ved on the user's hard dri­ve.
If you co­me back to the sa­me web­site la­ter, you no lon­ger have to down­load all the parts of the pa­ge again. In­s­tead, the brow­ser can ac­cess the files in the cache and dis­play the pa­ge fas­ter.

To fix this er­ror, try forceful­ly rel­oa­ding the pa­ge. For ex­am­p­le, wi­th ctrl + F5.
If that does not help, you will have to clear the brow­ser cache. The down­si­de to this, is that any exis­ting sa­ve files will al­so be de­le­ted.
You can clear the cache, as fol­lows

Mi­cro­soft Edge:

  • Press the Ctrl + Shift + De­le­te keys
  • Make su­re the check­box Cached images and files is sel­ec­ted and then click the but­ton Clear now.

or:

  • Click on the ... sym­bol in the up­per right cor­ner
  • Sel­ect Set­tings
  • Sel­ect Pri­va­cy, search and ser­vices and then lo­ca­te Clear brow­sing da­ta. Click the but­ton Choo­se what to clear
  • Sel­ect an ap­pro­pria­te time ran­ge and make su­re the check­box Cached images and files is che­cked.
  • Then click the but­ton Clear now

Goog­le Chro­me:

  • Press the Ctrl + Shift + De­le­te keys
  • Sel­ect an ap­pro­pria­te time ran­ge from the cor­re­spon­ding drop-down but­ton.
  • Ac­ti­va­te the check­box Cached images and files and sel­ect the but­ton Clear da­ta.

or:

  • Click on the me­nu sym­bol next to the ad­dress bar (th­ree ho­ri­zon­tal bars)
  • Sel­ect Mo­re tools
  • Then cho­se Clear brow­sing da­ta...
  • Sel­ect an ap­pro­pria­te time ran­ge and make su­re the check­box Cached images and files is ac­ti­va­ted.
  • Click on the but­ton Clear da­ta

Mo­zil­la Fire­fox:

  • Press the Ctrl + Shift + De­le­te keys
  • In the pop-up win­dow sel­ect Cache and then click on OK.

or:

  • Click on the me­nu sym­bol next to the ad­dress bar (th­ree ho­ri­zon­tal bars)
  • Sel­ect Op­ti­ons and then Pri­va­cy & Se­cu­ri­ty and then scroll to Coo­kies and Site Da­ta
  • Click on Clear Da­ta and make su­re the check­box Cached Web Con­tent is sel­ec­ted.
  • Click the but­ton Clear

Ap­ple Sa­fa­ri:

  • Press the Cmd + Alt + E

or:

  • In the Sa­fa­ri me­nu, click Clear Histo­ry ...
  • Sel­ect an ap­pro­pria­te time ran­ge
  • Now sel­ect Clear Histo­ry

 

The la­ser me­a­su­re­ment func­tion is on­ly available on the An­droid and iOS plat­forms. It must al­so be purcha­sed via an in-app sub­scrip­ti­on.

  • Is the de­vice on our list of sup­port­ed de­vices? If not, we can­not gua­ran­tee that the de­vice is com­pa­ti­ble wi­th our app.
     
  • Make su­re that Blue­tooth is ac­ti­va­ted in the set­tings of the ope­ra­ting sys­tem. If you need to ac­ti­va­te Blue­tooth via the ope­ra­ting sys­tem, then clo­se and re­start the app.
     
  • Make su­re that you have al­so bought the re­le­vant sub­scrip­ti­on and that it is ac­ti­ve. If the sub­scrip­ti­on is no lon­ger ac­ti­ve, then the fea­tures ac­ti­va­ted via sub­scrip­ti­on will no lon­ger work eit­her.
     
  • Check that Blue­tooth is al­so ac­ti­va­ted on the la­ser me­a­su­re­ment de­vice and that the de­vice is al­so swit­ched on.
     
  • Make su­re that the la­ser me­a­su­ring de­vice is not pai­red wi­th an­o­ther app or wi­th an­o­ther end de­vice. So­me la­ser me­a­su­ring de­vices can on­ly be pai­red wi­th one end de­vice at a time.
     
  • Does the app have per­mis­si­on to use Blue­tooth? If not, you can find the per­mis­si­on set­tings he­re:

    An­droid: If the app does not have aut­ho­riza­ti­on for Blue­tooth / lo­ca­ti­on, long press the app icon then sel­ect "App in­foApp per­mis­si­ons"

    iOS: If the app does not have aut­ho­riza­ti­on for Blue­tooth, go in­to the iOS set­tings, scroll down to the Palette Home app and sel­ect Blue­tooth"

 

1. Do you have a va­lid sub­scrip­ti­on?

An­droid: You can find out whe­ther you have the sub­scrip­ti­on in the Play Store app:  “Play Store - My Pro­fi­le - Pay­ments and Sub­scrip­ti­ons”. Af­ter re­instal­ling the app, the sub­scrip­ti­on, if available, should be ac­ti­va­ted im­me­dia­te­ly af­ter laun­ching the app.

iOS: You can find out whe­ther you have the sub­scrip­ti­on in the iOS set­tings:  “Set­tings - My Ap­ple ID - Sub­scrip­ti­ons”. Af­ter re­instal­ling the app, the purcha­se may not be ac­ti­va­ted im­me­dia­te­ly. Wi­thin the app you will find a "Res­to­re purcha­ses" but­ton in the screen for the in-app purcha­ses.

2. Has the sub­scrip­ti­on be­en ac­ti­va­ted in the app?

You can tell whe­ther the sub­scrip­ti­on has be­en ac­ti­va­ted in the app, for ex­am­p­le, by che­cking whe­ther a tu­to­ri­al/help sec­tion is dis­play­ed in the screen for the in-app purcha­ses. This help sec­tion is on­ly dis­play­ed if you have a va­lid in-app sub­scrip­ti­on.

3. The sub­scrip­ti­on is still not ac­ti­va­ted cor­rect­ly?

Plea­se check whe­ther you are log­ged in­to the cor­rect ac­count in the re­spec­ti­ve store (Play Store, App Store).

iOS: You can al­so ve­ri­fy if you have the sub­scrip­ti­on in the iOS set­tings:  “Set­tings - My Ap­ple ID - Me­dia & Purcha­ses - View Ac­count - Sub­s­rip­ti­ons”

 

You can can­cel your sub­scrip­ti­on at any time:

An­droid: „Goog­le Play Store - My Pro­fi­le set­tings - Pay­ments and sub­scrip­ti­ons - Sub­scrip­ti­ons“

iOS: „Set­tings - My Ap­ple ID - Sub­s­rip­ti­ons“

The sub­scrip­ti­on should work on a ma­xi­mum of 10 de­vices wi­th the sa­me Ap­ple ID.

On iOS, it is pos­si­ble to use a se­pa­ra­te Ap­ple ID for each Ap­ple ser­vice (iCloud, App Store, etc.).

Af­ter log­ging in to a dif­fe­rent Ap­ple ID, the re­fe­rence to the in-app sub­scrip­ti­on in the App Store may be de­le­ted. Plea­se ve­ri­fy that the ID wi­th which the sub­scrip­ti­on was purcha­sed is the one you use to log in on the de­vice and in the App Store.

You can ve­ri­fy this on the start pa­ge of the app store, in your app store pro­fi­le set­tings.

Al­so you can check if you have the sub­scrip­ti­on in the iOS set­tings: “Set­tings - My Ap­ple ID - Me­dia & Purcha­ses - View Ac­count - Sub­s­rip­ti­ons”

An­droid:  Un­fort­u­na­te­ly, this is curr­ent­ly not pos­si­ble on An­droid.

iOS: „Set­tings - My Ap­ple ID - Sub­s­rip­ti­ons“ and then sel­ect a dif­fe­rent sub­scrip­ti­on.

The­re is a help func­tion in most of the screens. When you click on Help (the but­ton wi­th the ques­ti­on mark), a win­dow ap­pears that ex­plains the re­le­vant func­tions.

You can find a paid vi­deo tu­to­ri­al se­ries he­re:
https://www.pa­let­te-aca­de­my.com/pa­let­te-home/

Ho­we­ver, at the mo­ment the vi­de­os are on­ly in Ger­man.

Down­loa­ding or syn­chro­ni­zing sce­nes is on­ly pos­si­ble via the Palette Cloud. Ac­cess to the Palette Cloud can be purcha­sed via „Busi­ness sub­scrip­ti­on” packa­ge.

To do ac­cess the Palette Cloud af­ter suc­cessful­ly crea­ting an ac­count, sel­ect the sa­ve icon at the bot­tom right of the screen.

If you have cloud ac­cess cre­den­ti­als and you are log­ged in, a cloud icon will ap­pear at the top left in the ave me­nu

If you click on the cloud, you switch from lo­cal sto­rage, to the cloud sto­rage

All plan­ning sa­ved he­re can be used across plat­forms and de­vices.

Good advice is close at hand. We are happy to help you.

Having difficulties using Palette Home? Please send your request via the form.

Personal information
Details on used App
Found in the imprint of the app
When used on Android or iOs
When used in a web browser
Message

Palette Home – the 3D on­line room de­si­gner

Palette Home is the ent­ry in­to di­gi­tal bath­room plan­ning and room plan­ning. De­signs are crea­ted sim­ply and quick­ly and rooms are set up di­gi­tal­ly - free of char­ge on the ta­blet, smart­phone or in the brow­ser. Test the free app ver­si­on of Palette Home now: Available as an app for down­load in the Ap­ple App Store or the Goog­le Play Store.